IT Support Specialist
Served as an IT Support Specialist in the Dental School at Case Western Reserve University.
Responsible for:
- Deployment of Dell PCs running Windows XP.
- Deployment of HP Tablet PCs running Windows XP Tablet Edition.
- Assisting staff and faculty with virus removal, software and hardware installation, and general computer questions. This was done both on the phone, though email, and in person.
- Data backup, both on servers and on client PCs.
- Modification of Microsoft Active Directory user accounts.
- Creation and modification of Group Policy Objects for Microsoft Active Directory.
- Creation and modification of OUs for Microsoft Active Directory.
- Deployment and maintenance of Windows file servers, running Windows Server 2003.
- These servers were either RAID1 or RAID5.
- Deployment of MSIs through Active Directory.
- Deployment and maintenance of Ubuntu Linux servers, including the Dental School web server running Apache2 and a server running mission-critical PC support applications.
- Migration of a Request Tracker ticket system and a MediaWiki knowledge base from aging, commodity hardware, to new, server-grade hardware. Also upgraded both software packages. This saved Case Western at least $2000 in support fees.
- Deployment of the Print Director print auditing system.
This was both a HIPPA-regulated and medical environment.
PC Technician
Responsible for:
- Aiding staff and faculty with Windows-based computer problems.
- Rollout of mainly Lenovo, OmniTech, and MPC computers running Windows 98SE, 2000, and XP.
- Data backup.
- Malware removal.
- Hardware and software installation.
Worked under the loose supervision of a single full-time employee.
Summer Intern
Helped design use cases and a GUI for an operational loss prediction system, collected performance data for a Windows 2003 server used to run MATLAB and other software applications, and assisted with financial data entry.
LERCIP Intern
Assisted a Professional Engineer in the Combustion Branch at NASA Glenn Research Center in Brook Park, Ohio with the automation of CFD applications by writing and documenting complex macros. Primary author on a Technical Report for NASA Glenn Research Center detailing a software framework I helped develop that adds an optimization capability into the National Combustion Code. NASA extended my original internship and invited me back over winter to continue my work.
