Daniel Thompson

Served as an IT Support Specialist in the Dental School at Case Western Reserve University.

Responsible for:

• Deployment of Dell PCs running Windows XP.
• Deployment of HP Tablet PCs running Windows XP Tablet Edition.
• Assisting staff and faculty with virus removal, software and hardware installation, and general computer questions. This was done both on the phone, though email, and in person.
• Data backup, both on servers and on client PCs.
• Modification of Microsoft Active Directory user accounts.
• Creation and modification of Group Policy Objects for Microsoft Active Directory.
• Creation and modification of OUs for Microsoft Active Directory.
• Deployment and maintenance of Windows file servers, running Windows Server 2003.
• These servers were either RAID1 or RAID5.
• Deployment of MSIs through Active Directory.
• Deployment and maintenance of Ubuntu Linux servers, including the Dental School web server running Apache2 and a server running mission-critical PC support applications.
• Migration of a Request Tracker ticket system and a MediaWiki knowledge base from aging, commodity hardware, to new, server-grade hardware. Also upgraded both software packages. This saved Case Western at least $2000 in support fees.
• Deployment of the Print Director print auditing system.

This was both a HIPPA-regulated and medical environment.

Responsible for:

• Aiding staff and faculty with Windows-based computer problems.
• Rollout of mainly Lenovo, OmniTech, and MPC computers running Windows 98SE, 2000, and XP.
• Data backup.
• Malware removal.
• Hardware and software installation.

Worked under the loose supervision of a single full-time employee.

Helped design use cases and a GUI for an operational loss prediction system, collected performance data for a Windows 2003 server used to run MATLAB and other software applications, and assisted with financial data entry.

Assisted a Professional Engineer in the Combustion Branch at NASA Glenn Research Center in Brook Park, Ohio with the automation of CFD applications by writing and documenting complex macros. Primary author on a Technical Report for NASA Glenn Research Center detailing a software framework I helped develop that adds an optimization capability into the National Combustion Code. NASA extended my original internship and invited me back over winter to continue my work.